This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: Terms & Conditions
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer one shipping option. Sometimes, a third-party supplier may manage our inventory and be responsible for shipping your products.
After receiving your order confirmation email, all orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
| Shipping Country | Estimated delivery time | Price |
| United Kingdom | 5 to 14 business days | Free |
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
To track your order, Please: Click Here
SHIPPING TO P.O. BOXES
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated date for delivery.
For UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.
REFUNDS, RETURNS, AND EXCHANGES
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these case-by-case but will try to work towards a satisfactory solution. Check our return policy
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: [email protected]
Online contact form: https://aliasty.com/contact-us/