All our clients are very important to us, that’s why RicaMedia LTD (“Company”), has created the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on our website https://aliasty.com (“Website”).
The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term “goods” refer to any product or item bought on our Website by You.
This Refund Policy is governed by our Terms of Services.
For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact us by email at [email protected], or other contacts provided below.
This Return policy does not limit Your statutory rights to withdraw or rights. You may have in relation to incorrect, damaged, or defective goods.
STANDARD RETURNS
Please contact our Support to begin the return and refund process; the Support team will walk you through the process and help you.
Please fill in the Return form received with your order and return the goods to the address provided herein: 71-75 Shelton Street Covent Garden, London, WC2H 9JQ, United Kingdom.
In case of the return of the goods, we will cover the return shipping costs.
You must exercise the return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product. You are responsible for the complete set of returned goods. If the goods are not complete, we won’t be able to accept the returned goods and issue a refund.
Once the Goods and the Return form have been received and checked by our staff, a refund will be authorized by the same payment method. Depending on your financial institution, refunds can take up to 10 days to be credited to your original payment method. In all cases, we can suspend the refund until the goods are returned and inspected.
DEFECTIVE GOODS
In certain cases, such as defective, damaged, or wrong goods, you may be required to provide evidence of the issue, such as a photo or video, or to return the item to receive a refund.
You must contact our company at [email protected] within 30 days upon purchase and provide detailed information, such as:
- Order number
- Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, other).
When submitting a complaint, You must indicate how You wish the claim to be resolved:
- To replace the defective goods with quality items
- To refund the money paid
The goods must be returned in the original packaging (with instructions and/or warranty card, if they were delivered with the product).
FURTHER INFORMATION
If more than 10 business days have passed since we’ve approved your return, please contact us at: [email protected].
NOTE: If your order has not been purchased via https://aliasty.com, the return policy is applied to the shop where you did purchase the product.